How We Protect Your Privacy
A quick overview of the key pillars of adda97's data protection framework
Adda97 (https://adda97.bet) is a trusted online gaming and betting platform in Bangladesh. We take our members' privacy seriously. This Privacy Policy ("Policy") explains what information adda97 collects, how it is used and kept secure, and what rights you have.
By creating an account or using the adda97 platform, you confirm that you have read and agree to this Privacy Policy. This Policy applies to the adda97 website, mobile app, and all related services.
We may update this Policy from time to time. You will be notified in advance of any significant changes. We recommend reviewing this page regularly — you can always check the "Last Updated" date at the top of the page to confirm you're reading the latest version.
Adda97 collects your information in several ways. Below is a detailed breakdown of the types of data we collect and how we collect them:
2.1 Information Provided at Registration
- Full name & date of birth
- Mobile Number & Email Address
- Residential Address & District
- Preferred language & currency
- Referral Code (if applicable)
2.2 Information for KYC Verification
- National ID (NID) Number & Photo
- Passport or Birth Certificate (where applicable)
- Identity verification via selfie or photo
2.3 Financial Information
- BKash, Nagad, or Rocket number
- Bank account details (for withdrawals)
- Transaction History & Amounts
2.4 Usage Data (Automatically Collected)
| Data Type | Purpose of Collection |
|---|---|
| IP Address & Device Information | Security & Fraud Prevention |
| Browser & operating system | Platform Optimization |
| Login Time & Session Information | Account Security Monitoring |
| Betting & Gaming History | Service Improvement & Responsible Gaming |
| Cookies & Tracking Data | Improving User Experience |
Adda97 uses the information it collects solely for specific and legitimate purposes. We never use your data for anything unrelated to those purposes.
3.1 Primary Use Cases
- Account management: To create, verify, and maintain your account.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To address your questions and resolve any complaints.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To comply with applicable laws and regulatory obligations.
- Responsible Gaming: To identify and support problematic gaming behavior.
3.2 Improvement & Personalization
We analyze how you use the platform to continually improve your experience. Based on your preferred games and betting categories, you may see relevant promotions and offers tailored to your interests.
Adda97 uses cookies and similar technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored in your browser.
5.1 Types of Cookies
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | To maintain login sessions and platform security | Deleted at end of session |
| Functional Cookies | To remember language and preference settings | Up to 1 year |
| Analytics Cookies | To collect usage statistics | Up to 6 months |
| Marketing Cookies | To show relevant advertisements | Up to 30 days |
5.2 Cookie Controls
You can block or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect how certain services function. Cookie management options are available in Chrome, Firefox, and Safari.
Adda97 follows industry-standard security practices to protect your data. Our security team monitors the system around the clock, 24 hours a day.
- 256-bit SSL/TLS Encryption: All data transfers take place over secure channels.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Encrypted Database: Stored data is kept in encrypted form.
- Regular Security Audits: Regular audits conducted by independent organizations.
- Restricted Access Policy: Only authorized personnel have access to specific data.
- Data Backup: Regular backups stored in a secure location.
As an adda97 member, you have important rights regarding your personal information — and you can exercise them at any time.
To exercise these rights, support@adda97.betor email us at Help Center contact us. We will respond to your request within 30 days.
Adda97 does not retain data longer than necessary. Retention periods vary depending on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal & Regulatory Requirements |
| Financial Transaction Information | 7 years from the transaction date | AML & Tax Obligations |
| KYC Documents | 5 years after the relationship ends | Regulatory Compliance |
| Customer Service Records | 3 years after the last interaction | Dispute Resolution |
| Marketing Preferences | Until consent is withdrawn | Based on your preferences |
| Cookies & Session Data | Up to 1 year | Platform Functionality |
Once the retention period expires, we securely delete or anonymize your data so you can no longer be identified.
Adda97 is strictly for adults. No one under the age of 18 is permitted to use our platform, and we never knowingly collect any information from minors.
- Age verification is mandatory at the point of registration.
- Age is verified during the KYC process using date of birth and a valid ID document.
- Any account identified as belonging to a minor will be immediately suspended and all associated data will be deleted.
Adda97 reserves the right to update this Privacy Policy, in part or in full, at any time. Changes may be made to improve our services, meet new legal requirements, or reflect technical updates.
- For significant changes, you will be notified at least 14 days in advance via email or platform notification.
- For minor changes, only the "Last Updated" date on the page will be revised.
- Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team. We're always here to help.
- Email: support@adda97.bet
- Live Chat: Click the chat icon in the bottom-right corner of the platform.
- Help Center: Help Center Page Visit
After a complaint is submitted, we will follow up within 48 hours. Complex matters may take up to 30 days to resolve. We take every complaint seriously and are committed to handling each one transparently.